Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Fieldny Ltd ("Fieldny", "we", "us", or "our"), a company registered in the United Kingdom.

By accessing or using our platform, services, website (fieldny.com), or any related applications (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services.

2. Description of Services

Fieldny provides an AI-powered customer management platform designed for field service businesses. Our Services include:

• AI-powered call answering and message handling
• Appointment scheduling and calendar management
• Customer relationship management (CRM) features
• Invoicing and billing tools
• Integration with third-party services
• Text and phone-based business management

3. Account Registration

To use certain features of our Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorised access

You must be at least 18 years old and have the legal capacity to enter into binding contracts to create an account and use our Services.

4. Subscription and Payment

Subscription Plans: We offer various subscription plans with different features and pricing. Details are available on our website and may be updated periodically.

Payment: You agree to pay all fees associated with your selected plan. Payments are processed through our third-party payment provider. All fees are in British Pounds (GBP) unless otherwise stated.

Billing Cycle: Subscriptions are billed in advance on a monthly or annual basis, depending on your selected plan.

Refunds: We offer a 14-day free trial for new accounts. After the trial period, fees are non-refundable except as required by law or at our sole discretion.

5. Acceptable Use

You agree not to use our Services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit malicious code, spam, or unsolicited communications
• Interfere with or disrupt the integrity of our Services
• Attempt to gain unauthorised access to our systems
• Use automated means to access our Services without permission
• Engage in fraudulent, deceptive, or misleading activities
• Harass, abuse, or harm others

6. Intellectual Property

Our Property: The Services, including all content, features, and functionality, are owned by Fieldny and are protected by copyright, trademark, and other intellectual property laws.

Your Content:You retain ownership of any data, content, or information you submit to our Services ("User Content"). By using our Services, you grant us a limited licence to use, process, and store your User Content solely to provide and improve our Services.

Feedback: If you provide feedback, suggestions, or ideas about our Services, we may use them without obligation to you.

7. AI Services and Limitations

Our Services use artificial intelligence to process communications and automate tasks. You acknowledge that:

• AI systems may occasionally make errors or misunderstand requests
• You remain responsible for reviewing and verifying AI-generated actions
• We do not guarantee 100% accuracy of AI responses or actions
• Critical business decisions should be verified independently

8. Third-Party Services

Our Services may integrate with or link to third-party services (e.g., calendars, accounting software). These integrations are subject to the terms and privacy policies of those third parties. We are not responsible for the content, accuracy, or practices of third-party services.

9. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIELDNY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF OUR SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Fieldny and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

12. Termination

By You: You may terminate your account at any time by contacting us or using the account settings.

By Us: We may suspend or terminate your access to our Services at any time, with or without cause, with or without notice.

Upon termination, your right to use the Services will immediately cease. Provisions that by their nature should survive termination will survive.

13. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after such changes constitutes acceptance of the new Terms.

15. Contact Information

If you have any questions about these Terms, please contact us: